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Privacy Policy

Effective date: 3 March 2025

Who we are

We are Advanced Cloud Solutions LLP and can be contacted via:

What information we collect, use, and why

We collect or use the following information to provide and improve products ands services for clients:

  • Names and contact details
  • Addresses
  • Occupation

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details
  • Addresses
  • Purchase or service history

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Technical data, including information about browser and operating systems
  • Website user journey information

How we protect your information

We take the security of the personal data we hold seriously. Policies and procedures are in place to safeguard it from loss, misuse and improper disclosure. We do not collect or store any credit or debit card details.

Who we share your personal information with

We will not share your personal information with any third party organisations.

Transferring your personal information outside Europe

We will not share your personal information with organisations based outside Europe.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Right to access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Right to erasure - You have the right to ask us to delete your personal information. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
  • Right to restrict processing - You have the right to ask us to limit how we can use your personal information.
  • Right to object - You have the right to object to the processing of your personal data.
  • Right to data portability - You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
  • Right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients, the operation of client or customer accounts and for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Providers of marketing lists and other personal information

How long we keep information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

If you have opt-out of receiving marketing from us, your contact details will remain on our opt-out list to prevent you from receiving any further marketing communications from us.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

How we use cookies

What are cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive via your web browser that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

How cookies are used on this website

We use Google Analytics cookies to save your browsing analytical data when you use our website.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

How you can manage cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn all cookies off, some features will be disabled and our website may become difficult to use.

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